Check-in procedures:
- Please continue to pre-register for gym and class times.
- As always, we will continue to sanitize and disinfect high-touch areas/equipment in the gym.
We are looking forward to welcoming you all back upon re-open. The following bullet points below you will see the physical, operational and programmatic changes that Sportset has already completed to-date in order to welcome you back.
Building Modifications
Operational Policy
Sanitizing/Health Protocols
Programs and Services
Billing Information
On March 16th, 2020, we froze all memberships to protect our members when we had to close due to the COVID pandemic.
As of Monday, August 24th 2020 all accounts will be reactivated and billing cycles will be back on regular schedule. (ie: If you were billed on the 1st of the month you'll be billed on the first. If you were billed on the 15th you will be billed on the 15th).
To rectify the balance of your account (the unused 7 days in your billing cycle) we will prorate your next bill date to make up for the lost week. Your billing will revert back to your pre-covid amount in October.
If you wish to refreeze your membership, as always, that is an option for $5 per month up to 3 months.
Any questions please feel free to contact a membership advisor ad membership@sportsetrvc.com or call the club at 516-536-8700.
Because of the unique circumstances, we are experiencing extremely high call and email volume. if you leave a message or an email we will get back to you as soon as possible.
Building Modifications
- Installed automatic, no touch, entrance door opener.
- Member scan-less front desk check-in to minimize exposure to staff and members.
- The club’s lighting system has been upgraded to a cloud based computerize system which allows the lights to be activated by timers or apps, thus eliminating the staff’s need to touch switches.
- Our new phone system will forward phone calls directly to Sportset’s staff via voice mail, thereby eliminating the sharing of phones by staff.
- We us now accept contactless payments using the mindbody poynt system.
Operational Policy
- All members must make an appointment (Sportset App How to sign-in) to be placed in a group fitness class, receive one-on-one training, or to come into the club to work out. For example. Even if you simply want to run on the treadmill you will have to go to Sportset’s app, select a time you want to use the treadmill, and book it. Class sizes will be regulated in order to control class capacity, and to meet the social distancing guidelines. It's super easy and convenient, See the video above for more info.
Sanitizing/Health Protocols
- Hand sanitizer locations have been tripled throughout the club, and a stepped-up initiative to make sure members use the hand sanitizes will be implemented.
- Electrostatic Vapor Machines and Back-Pack Sprayers are being used to disinfect the club, the exercise studios and the exercise equipment between classes.
- Ultraviolet Light Sanitizers will be installed in the HVAC ventilation system. This is a germicidal tool that will effectively purify the air we breathe throughout the club.
- Locker rooms have been: changed, disinfected, painted and sterilized.
- New hands-free sinks have been installed in all the club’s rest rooms and locker rooms.
- A sanitizing table near the front entrance to the club will provide each member with his/her personal sanitizing spray bottle during their workout session. Spray bottles after the workout session, will be returned to a receptacle at the sanitizing table area to be sanitized, refilled and returned to service.
- The complimentary towel service will be discontinued to prevent cross contamination. However, as a gift, each returning member will receive a new, Sportset-embroided, workout towel.
Programs and Services
- Video on demand classes in yoga, cycling and group fitness are available. Virtual real-time Silver Sneaker’s classes will be available soon.
- The child care program opening will be delayed indefinitely.
Billing Information
On March 16th, 2020, we froze all memberships to protect our members when we had to close due to the COVID pandemic.
As of Monday, August 24th 2020 all accounts will be reactivated and billing cycles will be back on regular schedule. (ie: If you were billed on the 1st of the month you'll be billed on the first. If you were billed on the 15th you will be billed on the 15th).
To rectify the balance of your account (the unused 7 days in your billing cycle) we will prorate your next bill date to make up for the lost week. Your billing will revert back to your pre-covid amount in October.
If you wish to refreeze your membership, as always, that is an option for $5 per month up to 3 months.
Any questions please feel free to contact a membership advisor ad membership@sportsetrvc.com or call the club at 516-536-8700.
Because of the unique circumstances, we are experiencing extremely high call and email volume. if you leave a message or an email we will get back to you as soon as possible.
We appreciate your patience as we navigate through these uncertain times. Wishing you the best in health and happiness.
From Facebook: Nassau County Executive Laura Curran Joined Sportset Health & Fitness Club owner Dennison Silvio for a tour of their facilities to check out the extensive measures they’ve put into place to protect gym goers and staff once they have the greenlight to open. Kudos to our gyms and business owners for their proactive efforts to prepare for a safe reopening.
